Customer Service Advisor On-site FTC, 20 hours per week including weekend cover (required to work 2 Saturdays and 1 Sunday on a 6-week period (pro rota basis)) Salary between £13,000-£14,000 Starting Date - 1st October, interviews to be held throughout September

We are currently recruiting on behalf of a global leader in heating, ventilation and air-conditioning technology, looking to expand their customer service team with the addition of a Customer Service Advisor at their Belper site. With over 16,000 employees across more than 70 countries, the company is committed to delivering high-performance systems while reducing environmental impact.

Job Description

As a Customer Service Advisor, you will: * Help customers who contact you across multiple channels including phone, email, SMS, live chat and WhatsApp to arrange engineer visits. * Provide a smooth and professional customer journey by understanding individual needs across different communication channels. * Actively listen, gaining an understanding of each customer's situation, whilst delivering excellent customer service. * Ensure all telephone calls and emails are answered within the service level agreement. * Use the Salesforce platform to book engineer visits. * Follow the contact centre processes and targets to ensure a professional service is delivered at all times. * Work closely with customers to keep them updated and del...