Overview

Customer Service Advisor

Salary: £12.60 per hour (Living Wage Employer)
Location: Capgemini, Inverness or Nairn
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours)

Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. If you’re looking for a stepping stone into a career in technology, this could be your next move.

Responsibilities

• Respond to customer requests via telephone, email, and web chat
• Log all requests using the appropriate call logging software
• Resolve issues or provide advice and guidance where possible over the phone
• Assign calls to the relevant support teams when needed
• Action Back Office requests when required
• Advise customers and support teams on known problems/workarounds
• Keep customers updated on the progress of their request or incident
• Contribute to team success by meeting agreed personal targets

Qualifications and Experience

• Previous customer service experience is an advantage
• IT knowledge is desirable, but full training will be provided to help you succeed
• Excellent communication skills, both verbal and written
• A genuine passion for delivering great customer service
• Willingness to learn and adapt
• Ability to work independently and as part of a team
• Strong problem-solving skills
• Confidence working under pressure
• If you\'re looking for a stepping stone into a career in technology, this could be your next move.

Benefits and How to Apply

Interested? Apply today