Customer service advisor

New Yesterday

Customer Service Advisor – Wakefield (WF2)
£12.75 per hour (rate increase due April)
Shifts: 08:00–17:30 or 08:30–18:00
Mainly Monday–Friday with some weekend flexibility required
We are looking for a confident, customer-focused individual to join our team as a Customer Service Advisor based in Wakefield (WF2). This is a great opportunity for someone with strong communication skills who enjoys helping customers and working in a fast-paced environment.
? What You'll Be Doing
• Supporting customers over the phone with delivery-related queries
• Working closely with our store teams to schedule and coordinate direct deliveries
• Handling customer questions, complaints and general enquiries in a professional manner
• Tracking deliveries and updating customers on progress
• Updating and maintaining daily routing plans
• Using internal systems to log information accurately and efficiently
• Liese with drivers to update customers on orders, issues and updated delivery times.
? What We're Looking For
• Strong customer service skills
• Excellent telephone manner
• Confident using computers and able to learn new systems
• Ability to stay calm under pressure and problem-solve
• Flexibility to support occasional weekend work
? Hours & Pay
• £12.75 per hour (increasing in April)
• Shifts:
• 08:00 – 17:30
• 08:30 – 18:00<...
Apply
Location:
Leeds
Salary:
£12.75 - £12.75 per hour
Job Type:
FullTime
Category:
Customer Service & Support

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