Customer Service Advisor

New Yesterday

Customer Service Advisor £28000 Brighton We are easy to do business with! That's why we need people like you; friendly and approachable, with excellent attention to the details who can help us support our customer s. The Role Based in Falmer near Brighton within our clients offices, you'll be responsible for investigating and resolving customer queries and complaints relating to work carried out on behalf of our clients, as well as providing telephone updates to customers on the progress of work. Here are some of the activities that you'll get involved in... Respond to customer enquiries and requests via various communication channels, such as phone and email Identify and effectively address customer issues in a timely and efficient manner Manage and resolve customer complaints and concerns with empathy and professionalism, striving to turn challenging situations into opportunities for customer satisfaction. Keep the internal system up to date with communications to customers. Keep customers up to date on the progression of their works Collect, collate and analyse data on customer en...
Location:
Brighton
Salary:
£28,000
Category:
Customer Service & Support

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