Customer Service Advisor

£26,227.50

Newtown

Monday - Friday, 8:30am - 5:00pm

Permanent

This is a fantastic opportunity to join a well-established business offering full training, genuine progression, and a supportive team environment.

You'll work with existing customers and incoming enquiries, learning how to provide expert support, resolve queries, and build strong relationships - all within a friendly, close-knit team.

What You'll Be Doing:

Handling inbound enquiries via phone and email

Preparing quotations and providing product/service information

Supporting customers with orders, updates, and issue resolution

Delivering online and phone-based guidance to help customers get the most from products

Building strong relationships with customers to encourage repeat business

Using CRM systems to accurately manage customer interactions

Working collaboratively with colleagues to ensure excellent service delivery

What We're Looking For:

A motivated, confident communicator who enjoys helping people

Interest in customer service, administration, or client support

Comfortable using IT systems (full training provided)

Positive attitude with strong attention to detail

A proactive, problem-solving mindset

What You'll Get:

Performance-related bonus + internal rewards

Clear career progression into Senior Customer Support or Account Management

25 days holiday + bank holida...