Customer Service Advisor (Optical Experience Required)

Working Hours: Monday to Friday Location: [Heywood] Employment Type: Full-time / Permanent

Overview

We are seeking a confident and knowledgeable Customer Service Advisor with experience in the optical sector. The ideal candidate will have a strong understanding of optical products and services,

excellent communication skills, and a passion for delivering outstanding customer care.

This role is perfect for someone who enjoys helping customers with their eyewear needs in a professional, friendly, and fast-paced environment.

Key Responsibilities

Provide exceptional customer service via phone, email, and in person.

Assist customers with enquiries related to glasses, contact lenses, prescriptions, and optical products.

Offer product recommendations based on customer needs and prescription requirements.

Manage appointment bookings, order processing, and aftercare support.

Resolve customer issues efficiently while maintaining a positive customer experience.

Maintain accurate customer records and ensure compliance with optical industry standards.

Collaborate with the optical team to ensure smooth day-to-day operations.

Support administrative tasks such as stock checks, order tracking, and documentation.

Skills & Experience Required

Previous experience in an optical environment (opticians, optical retail, or optical customer support).

Strong understanding of optical terminology, prescriptions, and product types.

Excellent communication and interpersonal skills.

Ability to multitask and work efficiently in a busy environment.

High attention to detail and strong problem-solving skills.

Confident using computer systems and customer management software.

A customer-first mindset with a professional and friendly approach.

Benefits

Monday-Friday working pattern 9am - 5pm with occasional weekends

Competitive salary based on experience.

Opportunities for training and career development.

Supportive team environment

Please forward your CV to (url removed)