CUSTOMER SERVICE ADVISOR

New Yesterday

Customer Service Advisor

Location: Poole, Dorset

Hours: Monday – Friday (shifts between 8am & 6pm)

Salary: £25,500 - £26,000

Contract: Temporary & Permanent opportunities available

We're excited to announce a fantastic opportunity on behalf of a leading UK charity. We're looking for Customer Service Advisors to join their dynamic team in Poole.

This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client's customers and supporters receive outstanding service.

What You'll Be Doing:

* Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.

* Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.

* Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.

* Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.

What We're Looking For:

We're searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience.

Essential Requirements:

* Proven customer service skills, particularly in phone-based communication.

* Educated to GCSE level (or equivalent) in English and Maths.

* Strong organisational skills and a high level of accuracy.

Desirable Skills:

* Experience in a fundraising or office environment.

* Working knowledge of databases and Enterprise Resource Planning (ERP) systems.

* Experience in high-volume data processing.

If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you
Apply
Location:
Poole
Salary:
£25,500 - £26,000 /annum
Job Type:
FullTime
Category:
Customer Services

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