Job Title: Customer Service Advisor

Salary: £26,200 rising to £30,300 following successful completion of a training programme

Location: Portsmouth

Hours: You will work a variety of shifts Monday - Sunday between 8am and 8pm, always having two days off a week.

Are you an experienced Customer Service Professional who is passionate about providing an excellent service? If so, we may just have the perfect role for you…

Customer Service Role Overview:

Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.

What the Customer Service role will involve:

Overseeing and handling medical emergency assistance claims as the primary responsibility

Supervising a caseload of medical emergency assistance claims

Prioritising tasks based on urgency and deadlines

Handling challenging situations with professionalism and compassion

Contributing to the overall performance of the customer service technical team

Our ideal candidate:

Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding

The ability to remain calm under pressure and be resilient

Self-motivated and well organised as you will need to handle multiple cases at once

Strong written communication and attention to detail

Company benefits:

28 days holiday, rising to 38 with length of service

Hybrid working options after probation, 2 days a week in the office & 3 days at home

Employee assistance programme

Cycle to work scheme

Gym discounts

Healthcare plan

Free parking

Discount on travel and medical insurance products

Following a successful two-stage screening, you will be asked to attend an immersive experience for half a day. These are scheduled for the following dates:

29th November 2025

2nd December 2025

9th December 2025

11th December 2025

If you have the skills and experience to match this role, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group