Customer Services Officer needed!!

* Salary: £13.26 per hour

* Location: Sunderland - Leechmere Centre/Agile working

* Hours: Monday - Sunday 7am - 11pm (shifts)

* Till March 2026 with the possibility of extension

Hours: 24/7 shift coverage, variable shift patterns : am-3pm, 9am-5pm, 3pm-11pm, 5pm-1am, 11pm-7am

Working up to 35 hours per week

Service Area: Telecare & Out of Hours Support

Key responsibilities

Receive and resolve detailed enquiries from customers and service users to ensure an effective and responsive service.

Act as an advocate and work closely with internal and external partners to exceed customer expectations and achieve service standards.

We are looking for dedicated and compassionate individuals to join our Customer Enabling Services team, working within our vital Telecare service. This is a fast paced, rewarding role where you will make a real difference to the lives of residents across Sunderland. As a Customer Enabling Services Officer, you will be the first point of contact for residents using our Telecare alarm system and for Out of Hours emergency calls.

Working as part of a 24/7 service, you will handle a wide range of enquiries, provide reassurance, and coordinate timely responses to ensure the safety and wellbeing of our customers.

Apply today!

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