Customer Service Advisor £27,000 Faversham Full-Time | Permanent

Are you passionate about delivering outstanding customer service? Do you enjoy solving problems, building relationships, and making a real difference to customers every day?

Huntress Recruitment is proud to be supporting a well-established, large organisation based in Faversham with the recruitment of a Customer Service Advisors. Our client operates within a fast-paced, essential services environment, supporting customers across the UK - and they are continuing to grow.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers, handling a variety of enquiries via phone and email. This is a busy and rewarding role where no two days are the same.

Key responsibilities include:

Managing inbound customer enquiries in a professional and empathetic manner Providing accurate information and resolving issues efficiently Updating internal systems with clear and accurate notes Working collaboratively with internal departments to ensure swift resolution Delivering service excellence in line with company standardsAbout You

We're looking for individuals who:

Have previous experience in a customer service or contact centre environment Communicate clearly and confidently, both verbally and in writing Remain calm under pressure and can manage sensitive conversations Have strong attention to detail and good IT skills Are te...