Customer Service Advisor Location: Cardiff Job Type: 6-month contract Work Setup: Hybrid Salary: £16 per hour

Who We Are Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.

What You'll Do * Deliver a consistently exceptional, personalized customer experience across multiple channels by leveraging expertise and collaborating effectively with colleagues to achieve positive outcomes * Ensure full compliance with all relevant laws, regulations, and internal policies, proactively identifying, reporting, and addressing any breaches to safeguard the business, customers, and stakeholders * Manage and resolve customer complaints efficiently, using insights and feedback to drive continuous improvement and enhance the overall customer experience * Support and refine processes to increase customer service quality and operational efficiency, contributing ideas to optimize the end-to-end customer journey * Provide customers with accurate, timely, and relevant information to enable informed financial decisions, in accordance with consumer duty obligations

What You Bring

Apply