Customer Service Advisor

1 Days Old

Job Title: Customer Service Representative Location: Northampton (Office-Based) Salary: £28,000 - £30,000 per annum Hours: Monday to Friday, 8:00 AM - 5:00 PM (30-minute lunch break) Job Type: Full-time, Permanent
About the Role
We are recruiting on behalf of our client for a proactive and customer-focused Customer Service Representative to join their Northampton-based team. This is a key role focused on delivering exceptional service, ensuring customer needs are handled efficiently and professionally at all times.
Key Responsibilities
Client Support
Respond to customer enquiries via email, phone, and live chat Provide accurate quotations and resolve queries promptly
Order Management
Monitor and manage backorders, keeping customers informed throughout Account Support
Support the Key Account Manager to deliver outstanding client service Communication
Maintain clear, professional communication with customers and internal teams Skills & Experience
Previous experience in a customer service or client support role Strong written and verbal communication skills Ability to manage multiple tasks and prioritise effectively Confident using email and live chat platforms; CRM experience is advantageous Positive, solutions-focused attitude with strong attention to detail
What's on Offer
Competitive salary of up to £30,000 Company-wide profit-sharing bonus scheme Full-time, offi...
Apply
Location:
Northampton
Salary:
£28,000 - £30,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support

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