Customer Service Advisor

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What you will do As a B2B Customer Service Advisor , youll help drive revenue by managing service quotes through to confirmed appointments. Acting as the main customer contact, youll coordinate bookings, collaborate with field teams, and use data to identify opportunities and ensure a smooth, efficient process. Managing and updating the Service Quote Tool CRM to ensure all KPIs are met. What we offer Competitive Salary: Reflecting your skills and experience.
Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
Career Development: Extensive opportunities for growth and advancement.
How you will do it Communicate clearly and professionally with customers, primarily via phone, to confirm appointments and follow up on outstanding quotes.
Prioritize and manage your worklo...
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Location:
Manchester
Salary:
not provided
Category:
Customer Service & Support

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