Customer Service Advisor

1 Days Old

CUSTOMER SERVICE ADVISOR TEMP TO PERM Location: Hatfield Pay: £12.71 per hour
Are you a confident communicator with a passion for delivering excellent customer service? We are currently recruiting for a Customer Service Advisor to join a fast-paced and dynamic team, with the opportunity to secure a permanent position.
Key Responsibilities Handle a high volume of inbound and outbound customer calls professionally and efficiently Log, track, and update all customer interactions using a ticketing system Manage multiple queries at once while maintaining accuracy and quality Resolve customer issues at first point of contact where possible (First Call Resolution) Escalate complex queries to the appropriate department Provide clear and accurate shipment information to customers Maintain up-to-date and detailed customer records Follow company procedures, service standards, and compliance guidelines Work towards and achieve key performance targets
Skills & Requirements Excellent verbal communication and active listening skills Strong multitasking and time management abilities Ability to work under pressure in a fast-paced environment Strong problem-solving skills with great attention to detail Basic IT skills (Microsoft Office, data entry, system navigation) Previ...
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Location:
Hatfield, Hertfordshire
Salary:
£12.71 per hour
Job Type:
FullTime
Category:
Customer Service & Support

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