Overview

We are seeking a dedicated and empathetic Customer Service Advisor to join our team. The ideal candidate will provide exceptional customer service and support to clients while using their strong commercial acumen to identify opportunities to enhance customer satisfaction and drive revenue.

Responsibilities

• Act as the first point of contact for customers, providing a professional and courteous experience
• Assist customers with product inquiries, account maintenance, and issue resolution
• Utilize strong commercial awareness to identify upsell and cross-sell opportunities
• Collaborate with internal teams to address customer needs and concerns in a timely manner
• Maintain accurate and complete customer records within the company's database
• Demonstrate empathy and understanding in all customer interactions
• Contribute to the continuous improvement of customer service processes and procedures

Qualifications

• Minimum of 2 years' experience in a customer service or sales role
• YOU MUST HAVE WORKED WITHIN A CALL CENTRE/HEAVY CALL HANDLING ENVIRONMENT OR YOUR APPLICATION WILL NOT BE TAKEN FORWARD
• Proven track record of providing exceptional customer service and meeting sales targets
• Excellent communication and interpersonal skills
• Strong commercial acumen with the ability to identify revenue-generating opportunities
• Proficiency in customer service software and CRM systems
• High school diploma or equivalent; Bachelor's degree preferred

Day-to-Day

• Engaging with customers via phone, email, and chat to address inquiries and concerns
• Identifying opportunities to enhance customer satisfaction and drive revenue
• Collaborating with sales and marketing teams to support customer retention and growth
• Maintaining accurate customer records and updating account information
• Participating in ongoing training and development to stay current on product knowledge and customer service best practices