Customer Service Advisor – Medical Risk Assessment

Location: Christchurch, Dorset (Hybrid once completed probation period)

Hours: Shifts between Monday – Sunday 8.00am – 9.00pm

Salary: £26,210 - £30,300 (D.OE)

Contract: Full Time, Permanent

Our client, based in Christchurch, offers insurance services by administering travel claims on behalf of large, well-known financial companies.

As a Customer Service Advisor within the Medical Risk Assessment team, the role involves taking inbound calls from customers who are needing to declare their pre-existing medical conditions in line with the terms and conditions of their travel insurance policy. You will be carrying out risk assessments using an automated system, to evaluate the level of medical cover our client can provide.

You will need to be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and they offer fantastic opportunities for education sponsorship and career progression.

Main Responsibilities:

* Taking inbound calls from customers who are looking to take out a new travel insurance policy, or update existing medical screenings

* Accurately document all findings and maintain accurate assessments

* Dealing with all calls in an empathetic manor adhering to all confidentiality policies

Experience and knowledge:

* Customer service experience

* A clear and confident phone manner

* Be able to work under pressure

* Be able to record data accurately and efficiently

Salary and Benefits:

* Incremental holiday plan starting at 20 days a year, plus 8 public holidays

* Salary banding and clear increases in line with knowledge and skillset.

* Contributory pension scheme

* Free Health Cash Plan

* Annual bonus scheme

* Generous high-street perks scheme for family and friends

* Free travel insurance (subject to qualifying criteria)

* Discounts on home and motor insurance

* Free on-site parking

So, if you want to become part of a growing and successful business, with a passion to help customers, APPLY TODAY