We’re Hiring: Customer Service Advisor – Harlow (Office-Based)

£28,000 + Great Culture | Growing E-Commerce Platform

Do you love helping customers and making every interaction count? Whether it’s solving a delivery issue or recommending the perfect product, you bring clarity, care, and confidence to every conversation.

We’re looking for an experienced Customer Service Advisor with a direct-to-consumer (D2C) and e-commerce background to join our friendly, fast-paced team in Harlow.

What you’ll do:

✅ Respond to customers via phone, email & live chat

✅ Handle orders, returns & delivery queries with ease

✅ Make thoughtful product recommendations

✅ Keep CRM & fulfilment systems accurate (Zendesk experience a plus!)

✅ Collaborate with fulfilment & warehouse teams to ensure smooth delivery

What you’ll bring:

Experience in D2C / e-commerce customer service

Warm, proactive communication style

Strong organisation skills & attention to detail

Bonus: a passion for sport or knowledge of Amazon/web sales

What’s on offer:

✨ £28,000 salary

✨ 25 days holiday

✨ Supportive culture with regular socials

✨ Full onboarding & training

✨ Clear progression opportunities as we grow

If you’re ready to deliver outstanding customer experiences, apply now and join a company that makes online shopping feel personal.