Customer Service Advisor

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Job Introduction We are recruiting for a Service Advisor to join our SKODA Dealership in Worcester. This is an exciting opportunity to join the team ahead of our upcoming expansion on Bromyard Road, Worcester. The move for SKODA to join our existing Volkswagen Group centres taking place early 2026. The hours of work are between 8am to 6pm Monday - Friday, operating on a weekly rota of 8am-5pm, 8.30am-5.30pm & 9am-6pm, as well as working Saturdays on a rota basis. Salaries include basic salary plus a monthly bonus, with an OTE of £36,000 . Role and Responsibilities You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services. Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover. Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls. Liaising with the Workshop, Parts and Sales department to ensure customers vehicles a...
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Location:
Worcester
Salary:
£35,000
Job Type:
FullTime
Category:
Customer Service & Support

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