Customer Service Advisors Location: Falkirk Salary: £24-25,500 + paid overtime + benefits + clear progression path A role with purpose. A team with pride. A future with opportunity. We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors . If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you. What You'll Do Be the first point of contact for a variety of customer queries via phone and email Handle orders, updates, delivery queries, billing issues, and general service enquiries Accurately manage and update customer information across systems Provide thoughtful, solution-focused support, including for customers in vulnerable situations Resolve customer issues independently wherever possible, escalating only when necessary Stay current on service updates, internal communications, and best p...