Customer Service Representative- Part Time

Location: Bradford / Hybrid Salary: £24,785 + excellent benefits (Pro-rata) Hours: Part Time, 16.5 hours over 3 days

About the Role

We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience.

No call centre experience is required - full training is provided.

What You'll Do

Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactionsWhat We're Looking For

Strong verbal and written communication A positive attitude and willingness to learn Someone who embodies values like teamwork, integrity and responsibility Adaptable, open to change and part of a celebratory, supportive culture Previous customer service experience is helpful but not essential No formal qualifications requiredTraining & Hybrid Working

4‑week classroom training Hybrid working available after completing training Clear, achievable performance criteria support hybrid eligibilityBenefits

25 days holiday + bank holidays (Pro-rata) Hybrid working options available Regular company events and celebration days Pension scheme with strong employer contribution Gym membership discounts Cycle to Work scheme Free flu vouchers, eye tests, and other wellbeing perks Staff discounts Weekend reward scheme Annual company party with complimentary food & drinkSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age