Customer Service Advisor

New Yesterday

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Customer Service Advisor (Hybrid)

Salary: £24,785
Location: Leeds City Centre (Hybrid, 2 days WFH)
Hours: Mon-Fri, 37.5 hours per week

Full-time, Permanent Position

Our client is now seeking a number of Customer Service Advisors to provide high quality support to lenders, borrowers, and legal firms within a busy contact centre environment. This role plays a key part in ensuring service levels are met and customers receive a smooth, professional experience throughout the remortgage process.
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The Key Responsibilities of the Customer Service Advisor:
* Liaise with institutional lenders, borrowers, and legal firms in relation to remortgage applications
* Respond to customer and stakeholder queries within agreed service levels
* Maintain regular communication with customers throughout the remortgage process
* Work closely with legal teams to ensure service standards and timescales are achieved
* Liaise with financial institutions to obtain required information and documentation
* Accurately input and update data on internal computerised systems
* Deliver consistent, high quality customer service in a fast paced contact centre environment
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The Key Requirements of the Customer Service Advisor:
Skills & Experience:
* Excellent communication and customer service skills
* Previous experience in customer service
* Experience working within a high volume environment
* Strong organisational skills and attention to detail
* Good data input and system navigation skills
* Ability to manage tight deadlines and work effectively under pressure
* Confident team player with the ability to work independently when required
Personal Qualities:
* Enthusiastic, flexible, and positive working attitude
* Reliable, proactive, and committed to delivering excellent service
* Willingness to learn and develop within a growing organisation
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The Successful Candidate Will Receive Excellent Benefits:
* Opportunity to build a long term career within a growing global organisation
* Supportive team environment with ongoing training and development
* Exposure to a high performing, customer focused conveyancing operation
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Apply
Location:
Leeds
Salary:
£24,785 /annum Bonus
Job Type:
PartTime
Category:
Customer Services

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