Customer Service Assistant Manager

3 Days Old

Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Assistant Manager to join their well-established team. This role plays a key part in supporting the Customer Service Operations Manager in leading the department and ensuring the delivery of an exceptional customer experience.

Salary is between £30,000 to £35,000 depending on experience. Please note this is an office-based position.

Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice.

Your Key Responsibilities include:

Team Leadership & Development
Lead, coach, and support Customer Service Team Leaders and Advisors
Conduct regular one-to-ones, performance reviews, and appraisals
Drive a high-performance culture through strong leadership and engagement
Oversee recruitment, onboarding, and training of new team members
Manage performance and address escalated HR matters in line with company policies
Operational Management
Support the smooth day-to-day running of the Customer Service function
Ensure timely and accurate handling of orders, enquiries, and communications
Monitor and drive performance against KPIs and...
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Location:
Tamworth
Salary:
£30,000
Job Type:
FullTime
Category:
Management & Consultancy

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