Customer Service Assistant Manager

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Job Title: Customer Service Assistant Manager Department: Operations (Public Sector) Management Responsibility for: Supervisors Travel Required : Yes Infrequent Reports to : Customer Service Manager Location: Gateshead Only Grade: TBC Job Summary / Overview The Assistant Operations Centre Manager (AOCM)/Customer Service Assistant Manager is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs. ...
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Location:
Gateshead
Salary:
not provided
Category:
Management & Consultancy

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