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Customer Service Assistant (Part Time)

Location: Swinton, Manchester Working Pattern: Tuesday, Wednesday, Thursday, Friday (2pm–6pm) and Saturday (9am–5pm)

Overview

We are seeking a reliable and customer‑focused Customer Service Assistant to join our team on a part‑time basis. This role is ideal for someone who enjoys working with people, can handle a variety of customer enquiries, and is comfortable working in a fast‑paced environment. You will be the first point of contact for customers, ensuring they receive a positive and professional experience.

Key Responsibilities

* Provide excellent customer service in person, over the phone, and via email

* Assist customers with enquiries, orders, and general support

* Maintain accurate records and update internal systems as required

* Handle transactions and process payments where applicable

* Ensure the customer area is clean, organised, and welcoming

* Support the wider team with administrative tasks

* Follow company policies and procedures to maintain service standards

Skills and Experience

* Previous experience in a customer service or front‑of‑house role is desirable

* Strong communication and interpersonal skills

* Ability to remain calm and professional under pressure

* Good organisational skills and attention to detail

* Confident using basic computer systems and software

* A positive attitude and willingness to learn

Working Hours

* Tuesday–Friday: 2pm–6pm

* Saturday: 9am–5pm

What We Offer

* Supportive team environment

* Training and development opportunities

* Competitive hourly rate

* Stable part‑time working pattern