Job Title: Motor Claims Triage Handler

Rate: £13.74 per hour

Location: Norwich (Hybrid)

Inside IR35

Contract Length - 3 Months

Purpose of the Role

This role is a backfill position within the Personal Motor Claims team.

It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.

Key Responsibilities

Customer Contact

• Act as the first line of contact for customers reporting motor claims.
• Capture key details such as registration, claim information, and relevant background.
• Carry out initial fact‑finding and basic investigation before routing the claim.
• Provide a calm, helpful, customer-focused experience.

Claims Routing

• Identify whether the claim is for General Accident or another area.
• Route or re‑route claims to the correct team using internal systems.
• Work within a separate claims platform/process specific to this business area.

Administration

• General admin tasks associated with claim logging and directing enquiries.

Candidate Profile

Success so far has come from a mixed background:

• Hospitality
• College leavers
• Retail / customer‑facing roles
• Candidates with strong customer interaction skills and ability to work well in group environments

What Good Looks Like

• Strong communication skills
• Confident handling customer queries
• Ability to problem-solve and gather information
• Positive attitude and team‑focused approach

To apply, please submit your application directly through this platform or send your CV and time availability to katyayani.pathak@aviva.com