Customer Service Coordinator Derbyshire £26-£27k Min 3 months poses Perm Your new company Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service. Your new role You will provide customers and clients with exceptional aftersales service and management of the rectification of defects. Ensure customers experience a smooth transitionLiaise with customers on the reporting of any issuesAssist in organising and coordinating maintenance operativesWork closely with contractorsAssist in managing defects to an effective resolutionWork within the team to maintain a high standard of customer satisfaction resultsSet up new contractsUpdate filesTake callsRespond to emailsKeep customers updated on progress.Book appointmentsRaise work schedulesSend out appointment lettersProvide monthly reportsDevelop relationshipsWhat you'll need to succeed You will have a working in a customer service environment, have excellent communication skills and a telephone manner.Attention to detail and organisational skillsUse of IT packages – MS Word, Outlook, Excel, PowerPointKnowledge of construction, with knowledge of complaint and ombudsman complaint handling.What you'll get in return This is a full-time office-based role. Hours – Thurs 8.30am – 5pm and Fri 8.30am – 4.30pm with a 1-hour lunch3-month fixed term contract with the potential of leading to a permanent position.ParkingWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4765549