Customer Service Coordinator - Export Team NG17 - on site £27,000 - £29,000 neg (salary reviewed every 6 months up to the current 2-year salary of £36,000)

About them:

My client is a well-established, global trader operating from multi million pound premises in the Mansfield area of Nottingham. They are a family-owned business with solid values and many of their workforce stay at the company for the whole of their career.

The role:

They are looking for a Customer Service Coordinator to join their team. The role is to provide full support to overseas agents, distributors and customers. The role requires a high level of accuracy and customer service whilst dealing with a wide variety of customer enquiries, order processing, quotations and despatch. There is full interaction at all levels within the role including team members, export management and Directors.

Key Duties for the Customer Service Coordinator:

* Coordinating and administering support for their international markets

* Responding to customer queries and delivering customer focused resolutions.

* Providing excellent service to international agents, distributors, and customers.

* Collaborating with internal teams to ensure the smooth and timely processing of orders and enquiries.

* Accurately processing orders, with a focus on efficiency and cost-effective shipping.

* Proactively monitoring parcel tracking, resolving issues and...