Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.

MUST BE WILLING TO MOVE TO A SHIFT PATTERN IN LINE WITH BUSINESS NEEDS IF REQUIRED

Key Responsibilities:

* CRM Management: Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.

* Customer Communication: Manage customer interactions via phone and email, ensuring clear, professional communication and maintaining positive customer relationships.

* Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.

* Handling Lost Packages: Conduct investigations for lost packages in collaboration with ou...