WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Customer Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Leading, engaging and developing a multi-skilled customer service team. Identify and implement processes and procedures to improve service and efficiency. Managing the relationship with the external sales teams. Be responsible for key account reviews with stakeholders Recruit, mentor and develop staff. Nurture an environment where they can excel through encouragement and empowerment. Provide training to facilitate continuous improvement. Ensure compliance to Standard Operating Procedures and Company Policies. Manage sta...