Customer Service Executive

New Yesterday

Role: Customer Service Representative
Location: West Sussex
Salary: Competitive
Shift: Two-week rotating shift pattern:
Week 1 - Monday to Friday, 08:00-16:30
Week 2 - Monday to Thursday, 09:00-17:30, Friday 08:00-16:30
Omega is working with a leading engineering components supplier, seeking a motivated and customer-focused Customer Service Representative to join their expanding team. This is an excellent opportunity to join a forward-thinking organisation known for delivering high-quality products and exceptional service to a wide range of industries.
Responsibilities - Customer Service Representative
Proactively update customers on existing orders, advising of any delays where necessary.
Process customer orders accurately and efficiently using the internal CRM system.
Liaise with internal teams, particularly Purchasing, to ensure smooth progression of orders through to dispatch.
Coordinate customer returns and credits, ensuring all processes are followed correctly.
Respond to internal and external customer queries within agreed timescales.
Handle live chat enquiries promptly, providing clear and efficient resolutions.
Prioritise and manage daily tasks as outlined in the Customer Services team rota.
Maintain a professional, friendly, and service-driven approach to all customer interactions.
Requirements - Customer Service Representative
Strong computer literacy, including Microsoft Word, Excel and Outlook, with the ability to learn bespoke systems.
Experience with sales order processing systems beneficial (full training provided).
Excellent communication skills with a confident, friendly telephone manner.
Ability to work well under pressure in a fast-paced environment.
Comfortable managing high volumes of customer calls and enquiries.
Highly organised with strong attention to detail and the ability to multi-task.
Problem-solving mindset with a proactive and process-driven approach.
Minimum Grade C in English and Maths (or equivalent).
Previous customer-facing experience is preferred.
Experience working in a B2B environment is desirable.
Benefits - Customer Service Representative
Competitive salary.
Up to 5% matched pension contribution.
Life assurance.
Discretionary annual bonus scheme.
25 days annual leave plus bank holidays.
Employee discount and reward programmes.
Eyecare vouchers.
Cycle to work scheme.
Employee Assistance Programme.
Sharesave scheme.
Professional training and development support.
Calendar of wellbeing activities.
For further details, please contact Kieren Provis - 01453 829776 or email your CV to
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
We are always seeking Customer Service Professionals, Administrators, Engineering Staff, Senior Managers, Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Maintenance Engineers, Test Technicians and other technical personnel. For details of other opportunities available within your chosen field, please visit our website:
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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Location:
Sheffield
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service

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