Customer Service Executive

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Job Title: Customer Service Executive
Location: Colchester, Essex (free parking)
Salary: IRO £35,000 depending on relevant CS experience
Benefits:
25 days leave + 8 BH
Paid day for your birthday
Share scheme (coming soon)
Hours: Monday to Friday - 7.30am to 4.30pm – 40 hours per week
No remote or hybrid working
Our client based in Colchester is seeking an experienced Customer Service Executive, the CS team provide excellent support to customers and work closely with the sales team.
Customer Service Executive Role
This is a varied customer service and sales support role where you will be the main point of contact for customer enquiries while helping ensure orders are processed efficiently. You will work across multiple systems and departments to deliver a smooth customer experience.
Customer Service Executive Key Responsibilities
* Act as the first point of contact for customer enquiries via phone, email and web chat
* Process sales orders and manage customer requests
* Provide proof of delivery (PODs) and resolve delivery queries
* Raise commercial invoices, proforma invoices and payment links
* Obtain freight quotes and prepare packing lists for export shipments
* Manage email inbox and route enquiries to the appropriate sales contact
* Set up new customer accounts and product item codes
* Maintain and update Navision and PipeDrive CRM systems
* Support the...
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Location:
Colchester
Salary:
£35,000 /annum
Job Type:
FullTime
Category:
Management & Consultancy

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