Customer Service Executive

Our client is a dynamic, forward-thinking organisation that prioritises the personal growth and development of its employees. They're all about creating a fantastic work environment, and now they are looking for a motivated Customer Service Executive to join their growing team.

The Role

We are looking for a dedicated and customer-focused individual who is confident on the phone and has a talent for building relationships. As part of the team, you'll be at the heart of providing excellent service to existing and potential clients.

Main Responsibilities

Provide exceptional customer service by prioritising customer needs, ensuring a positive and supportive experience at all times. Accurately process and acknowledge customer orders, ensuring timely delivery and customer satisfaction. Handle and resolve customer queries and requests, demonstrating a proactive approach to problem-solving. Communicate lead times, order statuses, and any issues affecting delivery or product availability in a timely and clear manner. Ensure all digital and physical files are accurately maintained, compliant with audit standards, and easily accessible for internal use.

Required

Previous experience in customer service, ideally within the manufacturing sector or similar. Strong communication skills with the ability to build rapport and trust with clients. Confident phone manner and comfortable handling customer que...