Customer Service Executive - Southampton - Hybrid

Salary £28,000pa - £31,000pa OTE

Our client an established and values driven company who really value their staff and who's mission is to deliver 100% customer satisfaction are currently looking to recruit a Customer Service Executive to join their friendly team. You will be the first point of contact for customers providing exceptional service across inbound and outbound calls, web chat, and email.

This is a full‑time role operating on a two‑week rotating shift pattern, including alternate Saturdays. The role is hybrid.

Two-week rotating shift pattern: Week 1: 8:00am - 4:30pm Week 2: 9:00am - 5:30pm. Alternate Saturdays: 8:00am - 4:00pm (working from home)

Key Responsibilities

Deliver first-class customer service through inbound and outbound calls, web chat, and email Booking of appointments Ensure customers receive the most suitable products and services Respond to customer enquiries with professionalism, empathy, and accuracy Maintain up-to-date and compliant records Collaborate with colleagues to achieve team targets and ensure a seamless customer experienceYou will need

An excellent telephone manner and confidence handling high call volumes Strong written communication skills Ability to build strong, effective relationships with customers and stakeholders Excellent organisational skills with high attention to detail and accuracy The ability to multitask efficiently Strong problem‑solving skills A commitment to delivering an exceptional customer experience A patient, empathetic approach when handling queries or complaints Ability to learn quickly in a fast‑paced environment Previous experience in a customer service role (call centre experience advantageous) Ability to work efficiently in a fast-paced environment Confident IT skills with the ability to multitask across multiple systemsThe company offer's an excellent range of company benefits including

25 days' annual leave plus bank holidays Pension scheme Generous bonus opportunities Staff discounts across products and servicesIf this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application