The Company

Our client is a Bristol-based educational technology software business specialising in examination software and course management systems. The organisation partners with universities, examining bodies, and regulatory organisations worldwide to support the delivery and management of assessments and courses.

The Role

On behalf of our client, we are seeking a Customer Support Executive to join the customer support team. In this role you will ensure clients gain maximum value from the software, acting as a key point of contact for queries and guidance. There is also the opportunity to deliver both remote and face-to-face training to client users.

Responsibilities will include

• Liaise with clients on a day-to-day basis, answering queries and helping them get the most from the software.
• Act as a main point of contact between clients and developers, feeding back requests for software enhancements.
• Inform clients about new and existing features.
• Build, nurture, and maintain strong relationships with clients.
• Work collaboratively with colleagues to ensure high levels of client satisfaction.
• Use technology confidently to support client needs and resolve issues.
• Participate in and help deliver training sessions for clients, both remotely and in person.

The Person

The successful candidate will be enthusiastic about helping customers improve their exams and courses by using the systems capabilities effectively.

• 2+ years experience in a customer-facing role.
• Confident using technology, with examples of improving processes or workflows.
• A genuine interest in education and learning.
• Good GCSEs (or verified equivalent) in Maths and English.

• Enhanced pension contributions.

The Salary

£28,000 £32,000 per annum (depending on experience).

The Hours

40 hours per week, 8:30?am 5:30?pm (with 1?hour lunch).

The Location

Based in Bristol (office based role).

The Benefits

Holiday allowance: 25 days annual leave + public holidays.

Health coverage: Access to a company health plan. xbpsjku

Pension: Enhanced pension contributions.