Customer Service Incident Coordinator

*** German & Additional Language Speaker ***

What We'll Bring:

We Are TransUnion:

TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.

What You'll Bring:

We’re looking for a Customer Service Incident Coordinator (German & Additional Language Speaker) to join our growing Sontiq team.

Shift Pattern: Monday to Friday 09.00 - 17.30

Day to Day You’ll Be:

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Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft

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Examine and analyse information to determine the severity of the fraud, breach and/or identity theft

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Exercises independent judgement in setting priorities to ensure that deadlines and due dates are met

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Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft

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Manage customer and client expectations

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Act as point of contact for customer, client and internal experts

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Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fr...