Customer Service Manager – Leeds

Up to £45,000 DOE + Benefits

Mon-Friday - 37.5

Are you an experienced Customer Service leader ready to take the next step with a premium, heritage-led brand?

We’re working with a highly respected Leeds-based manufacturer supplying high-end retailers, known for exceptional quality, innovation, and a strong commitment to sustainability.

This is a fantastic opportunity to lead a multi-functional team across customer service, sales support, and administration—driving an outstanding end-to-end experience for B2B customers.

The Role:

• Lead, coach and develop a high-performing customer service team

• Ensure exceptional service delivery across all channels

• Build strong relationships with key clients and manage escalations

• Collaborate across the business to enhance the customer journey

• Drive KPIs, continuous improvement, and best practice

What We’re Looking For:

• Proven experience in a Customer Service Manager role within a B2B environment

• Strong leadership and team development skills

• Excellent communication and stakeholder management

• Analytical, solution-focused mindset

• Track record of delivering against KPIs

What’s on Offer:

• Up to £45,000 DOE

• 32 days holiday (including bank holidays)

• Additional wellbeing day

• Long-term career progression, including international opportunities

• Pension, benefits and staff discounts

If you’re passionate about delivering exceptional customer experiences and leading teams to excel, this could be your next move.

Interested? Apply now or message me directly for a confidential conversation.

Please note we will only accept applications for candidates within a reasonable commute of Leeds.