Customer service Manager £32,000 to £35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you : Leading the customer services team to deliver exceptional customer services to clients Oversee all aspects of customer services operations Drive continuous improvements within the department Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld General department reporting for senior management Managing escalated customer queries and resolving The successful customer service manager will have a need to hold : Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team Customer services excellence focused Experienced in performance monitoring Process impr...