A leading UK manufacturer of high-quality injection moulded components, serving a diverse range of industries across the UK and Europe. With a full turnkey service from design consultation to assembly, they combine cutting-edge machinery with a commitment to precision, efficiency and excellence. As part of their continued growth, they are seeking a Customer Service Manager to strengthen the team. As Customer Service Manager you will be the key point of contact for clients, managing existing accounts and driving business development through strong relationships and strategic insight. You'll work with autonomy and purpose, ensuring customer satisfaction while being aware of project costs and profitability. Key responsibilities for the Customer Service Manager - Manage and nurture existing customer accounts Identify and develop new business opportunities through relationship-building Provide exceptional customer service and support throughout the project lifecycle Collaborate with internal teams to ensure timely and cost-effective delivery Monitor and report on customer satisfaction and service performance Understand and manage project costs to ensure profitability Ideally you will have the following skills & experience - Proven experience in account management & customer service within manuf...