Customer Service Manager

6 Days Old

Job Role: Customer Service Manager
Location: South London
Start Date: ASAP
Duration: Temp-to-Perm
Salary: £17.71ph PAYE
Overview
This role is responsible for leading a customer service and inside sales function within a business-to-business environment. The position focuses on delivering high-quality support to both internal stakeholders and external customers, while also driving lead generation and supporting revenue growth.
The successful candidate will oversee a small team, manage customer interactions across the full sales lifecycle, and collaborate closely with commercial and operational teams to ensure a consistent and effective customer experience.
Key Responsibilities
Oversee daily customer service and inside sales operations, ensuring service standards and performance targets are achieved
Act as a central point of contact for customer enquiries relating to orders, quotations, deliveries, returns, and issue resolution
Build and maintain strong relationships with both new and existing customers, guiding products and services
Ensure customer agreements, pricing, and contractual terms are processed in line with internal policies and procedures
Monitor and manage sales pipeline activity using CRM systems to maximise conversion and revenue opportunities
Lead, coach, and develop team members, including onboarding, training, and performance management
Skills & Experience
Demonstrated experience in customer service and/or inside sales leadership within a B2B environment
Experience in a technical, manufacturing, or industrial environment Experience managing customer relationships, proposals, and sales processes
Familiarity with CRM systems and performance tracking tools
Comfortable working with data, reporting, and standard business software (e.g., spreadsheets, documents)
If this role is of interest to you, please reach out to (url removed)
Apply
Location:
Mitcham, London
Salary:
£17.71 /hour
Job Type:
FullTime
Category:
Engineering

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