Customer Service Manager - 12 month FTC

2 Days Old

Location: Loudwater, High Wycombe
Salary: Circa £50,000
Contract: 12-month Fixed Term
Hours: 9am-5pm
Hybrid: Potential once probation is completed (1 day per week)
Our fantastic client is seeking a confident and experienced Senior Customer Service Team Leader to join them on a 12-month fixed term contract (due to a secondment). This role is ideal for someone who thrives in a leadership position and enjoys helping teams deliver first-class customer service.
You'll take responsibility for a group of Customer Service Team Leaders, providing guidance, motivation, and clear direction. Your focus will be on driving team performance, developing strong leaders, and maintaining exceptional customer experience across the department.
Duties include
Leading and supporting Customer Service Team Leaders, helping them bring out the best in their teams
Monitoring performance and ensuring KPIs and service levels are consistently achieved
Encouraging continuous improvement and championing best practice
Using performance insights to guide actions and improvement plans
Assisting with recruitment, onboarding, training, and ongoing development
Acting as the point of escalation for complex customer issues
Skills/Experience
Previous experience in a senior customer service or cont...
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Location:
Bourne End
Salary:
£50,000
Job Type:
FullTime
Category:
Management & Consultancy

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