Customer Service Manager – London

Sportswear brand

£40,000–£50,000 | On site | Start ASAP

We’re looking for a Customer Service Manager to lead and develop an internal and off shore Customer Service team for this iconic Sports brand. You’ll oversee daily operations, coach coordinators, optimise processes, and work closely with Sales & Logistics to keep orders moving and customers happy.

What You’ll Do

• Lead & develop a high performing CS team

• Manage orderbooks, customer data & key KPIs

• Build strong relationships with internal & external partners

• Solve challenges across orders, fulfilment & customer queries

• Report key performance insights + drive continuous improvement

What You Bring

• Solid Customer service and operations experience at Management level

• Customer service in both B2B and B2C within Sports, Fashion or Lifestyle sector

• Strong leadership & people management skills

• Excellent organisation & attention to detail

• Solid Excel skills (Styleman a bonus)

• Interest in sports & fashion is a plus

Ready to make an impact?

Apply now and help elevate this Iconic sports and lifestyle brand’s customer experience.