Customer Service Manager

New Yesterday

Customer Service Manager
£40,000 - £50,000 + pension & additional benefits
Treorchy
Are you an experienced Customer Service Manager with a passion for improving service delivery and aftersales? Does the thought of joining a growing company with a great culture and a company that can offer excellent further opportunities for progression appeal to you?
If so, we'd like to hear from you.
We are currently recruiting for a Customer Service Manager to join a leading distributor for an exciting opportunity in Treorchy. The company in question has ambitious plans for the future and in this newly created role, you will get the chance to oversee a whole customer service operation setting new standards in customer satisfaction, team performance and efficiency.
As Customer Service Manager you will:
Lead and Inspire: Manage and develop a growing team of over 20 professionals across inbound sales, after sales and call handlers.
Transform Service Delivery: Drive the evolution of the contact centre operations, including the smooth rollout of a new customer service centre, improving the phone system, modernising customer interactions, and embedding industry-leading service practices.
Deliver Excellence: Oversee complex and sensitive customer service cases, ensuring prompt, empathetic, and effective resolution while safeguarding our brand reputation.
Create a Data-Driven Culture: Analyse key performance metrics (SL...
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Location:
Treherbert, Rhondda Cynon Taf
Salary:
£45,000 - £50,000 /annum plus pension and additional benefits
Category:
Management & Consultancy

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