Customer Service Training Manager



Are you an experienced Customer Service Training Manager with proven experience in leading training or coaching teams within a customer service or contact centre environment? Are you passionate about helping people learn, grown and thrive in their role? If so, we want to hear from you!



Salary up to £36,500 plus a bonus of up to 10% each year

A wealth of benefits including:

Retail and wellbeing Perks
Bonus schemes
Life insurance
Enhanced Holidays
Enhanced family leave pay
Closed bank holidays
Healthcare
Assistance program
GP access 24/7
Dental / optical support
Hybrid working
Flexible working
Gym discounts
Competitive Pension (8%)


About the role

We are seeking a passionate, dynamic, and experienced Customer Service Training Manager to lead our team of Coaches in delivering best-in-class training and development for both new and existing contact centre agents. This role plays a critical part in ensuring our agents are fully equipped to deliver an exceptional customer experience from day one and are nurtured through their academy period as they transition into role.



About you

As a Customer Service Training Manager you will have proven experience in leading training or coaching teams within a customer service or contact centre environment.

You will bring strong leadership, emotional intelligence, and employee relations expertise to manage performance, build confidence in others, and handle challenging conversations with empathy and clarity.



About Lantern

We’re a market leader in acquiring and managing vulnerable customers, helping them to find an affordable solution and sustainable pathway to clearing their outstanding debts. Having built a solid reputation for being the specialist in our sector, we’ve won some pretty impressive GOLD standard awards over several years from “Investors in People” and “Investor in Customers”.



Interested? Apply today and be part of Lantern’s exciting growth!



Due to the nature of our business, all offers of employment are subject to background and vetting checks, including employment references, DBS (basic), credit file search, PEP and financial sanctions searches.