Customer Service & Operations Manager in Aldershot
2 Days Old
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Customer Service & Operations Manager
\n
Location: Aldershot
\n
Hours: Monday - Thursday 8:30am - 5:30pm | Friday 8:30am - 5:00pm
\n
Salary: £40,000
\n
Benefits: Career progression, retail discount vouchers, training & development
\n
We are recruiting for an experienced Customer Service & Operations Manager to join a well-established and growing organisation based in Aldershot.
\n
This is a key leadership role responsible for managing and developing a team of 20+ customer service advisors, while driving operational efficiency and delivering a consistently high standard of customer service.
\n
This opportunity is ideal for someone who has proven people management experience within a fast-paced SME environment, and who enjoys leading from the front, improving processes, and building high-performing teams.
\n
The Role
\n
As Customer Service & Operations Manager, you will take full ownership of the customer service function, ensuring service levels are maintained while continuously improving team performance, processes, and overall customer experience.
\n
This is a hands-on management role, requiring strong leadership, organisation, and the ability to manage both people and operations effectively.
\n
Key Responsibilities
\n
\n
Lead, manage and develop a team of 20+ customer service advisors
\n
Drive team performance against KPIs, service levels and customer satisfaction targets
\n
Conduct regular 1-to-1s, performance reviews and coaching sessions
\n
Manage team scheduling, workload planning and resource allocation
\n
Handle escalated customer queries and complaints professionally
\n
Analyse performance data to identify trends and implement improvements
\n
Improve processes across customer service and wider operations
\n
Work closely with internal teams including operations, sales and finance
\n
Support recruitment, onboarding and training of new team members
\n
Create a positive, accountable and high-performing team culture
\n
\n
Key Requirements
\n
\n
Proven experience managing customer service teams (ideally 10+ people)
\n
Strong people leadership skills, with experience coaching and developing teams
\n
Experience working within an SME or hands-on environment
\n
Background within product-based, FMCG, manufacturing or distribution sectors
\n
Strong operational mindset with the ability to improve processes and efficiency
\n
Confident managing KPIs, performance and service delivery
\n
Excellent communication and stakeholder management skills
\n
Highly organised with a proactive, solutions-focused approach
\n
\n
What's On Offer?
\n
\n
Salary of £40,000
\n
Early Friday finish
\n
Opportunity to lead a large customer service team
\n
Free on-site parking
\n
Retail discount vouchers
\n
Ongoing training and career development
\n
Supportive and collaborative working culture
\n
A leadership role where you can make a real impact on the customer experience
\n
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Aldershot
- Job Type:
- FullTime