Customer Service & Operations Manager

4 Days Old

Customer Service & Operations Manager
📍 Location: Aldershot
Hours: Monday - Thursday 8:30am - 5:30pm | Friday 8:30am - 5:00pm
Salary: £40,000
Benefits: Career progression, retail discount vouchers, training & development
We are recruiting for an experienced Customer Service & Operations Manager to join a well-established and growing organisation based in Aldershot.
This is a key leadership role responsible for managing and developing a team of 20+ customer service advisors, while driving operational efficiency and delivering a consistently high standard of customer service.
This opportunity is ideal for someone who has proven people management experience within a fast-paced SME environment, and who enjoys leading from the front, improving processes, and building high-performing teams.
The Role
As Customer Service & Operations Manager, you will take full ownership of the customer service function, ensuring service levels are maintained while continuously improving team performance, processes, and overall customer experience.
This is a hands-on management role, requiring strong leadership, organisation, and the ability to manage both people and operations effectively.
Key Responsibilities
Lead, manage and develop a team of 20+ customer service advisors Drive team performance against KPIs, service levels and customer satisfaction targets Conduct regular 1-to-1s, performa...
Apply
Location:
Aldershot
Salary:
£38,000 - £40,000 /annum
Job Type:
FullTime
Category:
Customer Service & Support

We found some similar jobs based on your search