Customer Service Representative (Bilingual Spanish & English)

Location: Remote but within commutable distance of London Start Date: ASAP Contract Type: Temporary, approx. 4-6 week contract Pay Rate: £15 per hour Hours: 37.5 hours per week, Monday to Friday shifts Application Deadline: Wednesday, 20th August

Interview Process: * Initial screening call * Telephone interview * Final interview via MS Teams with the hiring manager Job Overview: We are seeking confident and bilingual (Spanish & English) Outbound Information Advisors to join a fast-paced team on a temporary basis. This role involves making outbound calls to clients who have recently received written updates regarding changes within the business. Advisors will ensure clients have received and understood the communication, providing clarity and support where needed.

This is a highly scripted role, ideal for individuals who are comfortable spending the majority of their day on the phone and can deliver consistent, professional communication.

Key Responsibilities: * Make outbound calls to clients in both Spanish and English, following a provided script. * Confirm receipt of recent company communications and ensure clients understand the updates. * Provide clear and concise information regarding business changes. * Record call outcomes accurately and maintain detailed notes in the system. * Escalate any clien...