Customer Service Representative in Glasgow

New Today

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Customer Service Representative
Customer Enquiries | Public Sector | Glasgow
Salary: £25,000–£28,000
Location: Glasgow
Contract Type: Temporary role
Working Pattern: Hybrid, 1 day per week in the office
Start Date: Early to mid January
The role
We’re recruiting Customer Service Representative to join a busy public-facing enquiries team supporting consumers across energy efficiency and government-backed schemes.
You’ll be the first point of contact for members of the public, handling enquiries by phone and email, responding clearly, logging accurate case notes, and ensuring each query is progressed correctly. This is a fast-paced, structured environment where good communication, organisation, and judgement matter.
If you enjoy problem-solving, working with people, and being part of a supportive team with shared targets, this role will suit you well.
What you’ll be doing
Handling public enquiries via phone and email Responding to non-complex complaints and requests Logging accurate case notes and maintaining clear records Liaising with internal teams to resolve queries efficiently Supporting colleagues and contributing to team KPIs Helping maintain a consistent, high-quality customer experience
What we’re looking for
Essential:
Experience in a customer-focused role Clear, confident written and verbal communication Ability to organise and prioritise a changing workload Comfortable working to targets and service standards Strong attention to detail Confident using Microsoft Outlook, Word and Excel
Desirable:
Experience handling enquiries or complaints Exposure to a regulated or public-facing environment Background in customer service, hospitality, contact centres, utilities, benefits, or public services
Why apply?
Stable public-sector role with clear processes Supportive team environment with training provided Opportunity to build experience in a regulated setting Meaningful work supporting members of the public Clear expectations and structure from day one
How to apply
Apply with your CV today!
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
Apply
Location:
Glasgow
Job Type:
FullTime
Category:
Customer Service, Service

We found some similar jobs based on your search