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Job Description

Customer Service Representative\n\nRole details\n\nHybrid role based in Leeds, working 3 days in the office and 2 days remote after probation, with a varied Monday to Friday shift pattern. Salary is £27,500, working 37.5 hours per week, with a planned start date of 23rd March 2026.\n\nThe role\n\nThe role exists to handle detailed customer queries, maintain high service standards and build trust in these products. You'll work across multiple channels in a specialist contact centre, resolving issues efficiently while managing the pressures of a high-volume environment.\n\nWhat you'll be doing\n\nAnswering inbound calls and having the right conversations to fully understand customer needs.\nTaking personal ownership of each interaction and following it through to resolution.\nProviding information, managing customer access, responding to enquiries and handling complaints across phone, written and social channels.\nNavigating multiple internal systems while talking to customers and recording accurate information.\nWorking a rotating shift pattern between 7:45-16:15 and 9:15-17:45, plus one week every eight weeks on a 12:30-21:00 shift once trained in international dealing.\n\nWhat we're looking for\n\nExperience in a contact centre environment working with complex products.\nStrong customer focus and a genuine motivation to help customers.\nExcellent listening and communication skills, with the ability to build rapport quickly.\nProficient IT skills and confidence using multiple systems at the same time.\nAbility to multitask, process information and make decisions while speaking with customers.\nConfidence to work independently and escalate issues appropriately.\nA collaborative team player who contributes to a positive work environment.You'll receive a comprehensive induction, ongoing support and a clear three-tier progression path based on performance.\n\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their , , , /beliefs, or

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