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Job Description

Join Our Client as a Customer Service Representative!\n\nAre you ready to be part of a dynamic organisation that prides itself on delivering top-notch products and exceptional customer service?\n\nWith over 20 years of experience, our client is recognised for its commitment to quality and customer satisfaction. We are excited to announce an opening for a full-time remote Customer Service Representative to our client!\n\nPosition: Customer Service Representative\n Contract Type: Permanent\n Working Pattern: Monday - Thursday 9am-5:30pm / Friday 9am-5pm (39 hours per week) \n Annual Salary: £26,000 - £28,000 - dependant on experience \n Location: Fully remote\n\nThe Role:\n As a Customer Service Representative, you will be the heartbeat of our customer interactions, ensuring every experience is positive and rewarding. Your main responsibility will be to support customers throughout their journey, from their initial inquiry to post-delivery follow-ups.\n\nKey Responsibilities:\n\nRespond promptly and professionally to customer inquiries via email and telephone.\nHandle inbound and outbound calls, delivering a positive and solution-focused customer experience.\nAccurately process customer orders and amendments.\nArrange deliveries, collections, and returns in line with company procedures.\nLiaise with courier partners to track deliveries, resolve delays, and proactively update customers.\nUpload and manage daily dispatch information within courier systems.\nTake secure payments for telephone orders in line with compliance standards.\nCommunicate effectively with the warehouse and internal teams to ensure smooth operational flow.Essential Skills & Experience:\n\nPrevious experience in a customer service role.\nExcellent verbal and written communication skills.\nStrong problem-solving ability with a customer-first mindset.\nHigh level of attention to detail and organisational skills.\nConfident using Microsoft Office (Word, Excel, Outlook).\nAbility to work independently while collaborating effectively within a remote team.\nA genuine passion for delivering outstanding customer service.What They Offer:\n\nFully remote working with a supportive and collaborative team culture.\nComprehensive training and ongoing support.\nThe opportunity to work for a trusted, long-established brand with a strong market reputation.\nA stable role within a growing business that values quality, professionalism, and customer care.If you are ready to take your career to the next level and be part of a dynamic team that puts customers first, we want to hear from you!\n\nTo discuss this role with a consultant please call OA Newcastle on (phone number removed).

\n\nIf you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, , beliefs, orientations, identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.

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