Customer Service Representative

New Today

This job is with MSD, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Description
Are you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.
This is a fully onsite in person role.
Responsibilities:
Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction

Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge

Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)

Drive customer engagement on our online platforms by guiding and coaching our customers

Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website

Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information

Seize sales opportunities through outbound calls and up-selling during inbound calls

Maintain productivity and accuracy levels as per the set standards

Skills & Experience:
GCSE level or above qualifications in English, Math, and ICT

Proven experience in a sales-based customer services role

An aptitude for managing and resolving customer complaints

Demonstrated ability to work in a team environment while managing high workloads

A customer-oriented approach and the capacity to adapt and respond to different types of personalities

Closing date for applications:28/01/2026
Required Skills:
Customer Engagement, Customer Experience Management, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer-Support, Data Entry, Order Processing Preferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
Regular Relocation:
No relocation VISA Sponsorship:
No Travel Requirements:
No Travel Required Flexible Work Arrangements:
Not Applicable Shift:
Not Indicated Valid Driving License:
No Hazardous Material(s):
n/a Job Posting End Date:
01/29/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R381412
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Location:
Stanley
Job Type:
FullTime
Category:
Pharmaceuticals

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